rep.equesta@yahoo.co.za
tel: 079 122 2519

Terms & Conditions

Ordering & Payments

Equesta accepts both EFT (electronic funds transfer) and online credit card payments. A fully functional shopping cart makes ordering easy. Please quote the order number when making an EFT payment as reference. CASH DEPOSITS ARE NOT ACCEPTED

 

Order Returns

If you are not entirely satisfied with your purchase of anything on our website, simply return the item within 14 days of receipt and we will gladly refund you provided the items are returned in the condition they were received, unused and in its original packaging. Any PostNet, SAPO or courier charges are non-refundable unless the items was received in a faulty condition. Should this occur, please email rep.equesta@yahoo.co.za as special arrangements will then be made. Equesta recommends that a traceable courier/delivery method should be used when returning all items to ensure the returned items reach our offices as Equesta cannot be held responsible for any damage or loss caused to any returned item whilst in the postal system.

 

Prices

 

All items prices are displayed on the website and charged in South African ZAR.

Equesta is not currently registered for VAT and as such all prices do not display VAT.

 

Use and Return of Second Hand Bits

 

Should the pre-owned bit you purchased from Equesta not be suitable to your horse or pony we will gladly purchase it from you subject to a small usage fee of 25% of the original purchase price.

It is  however the purchasers responsibility to ensure the pre-owned bit is sent back to Equesta in a good condition. Please be sure to remove all food dirt, grass and general stains and maintain general hygiene before returning.

Rubber, Plastic or Nathe bits are not however refundable.

Please email us first should you wish to return a pre-owned bit or if you have a pre-owned bit which you would like to sell as we are always on the hunt for good quality pre-owned bits – Not rubber or plastic varieties.

Email address: rep.equesta@yahoo.co.za

It is recommend that customers wash all pre-owned (second hand horse bits) thoroughly to ensure they are free from any bacteria or germs as Equesta cannot be held responsible for any medical conditions including but not limited to diseases, infections or sores that occur after the use of one of the bits supplied by Equesta.
For full details on The BitBox

 

Postage

 

Delivery is charged in South African ZAR based on PostNet, SAPO and courier rates and is based on the weight of the order.

The following shipping methods are available:

SA Post office – No Insurance       Delivery time: Usually 7-10 working days                               R 50.00

PostNet – Counter to Counter       Delivery time: 3 – 4 Working days                                           R130.00

For PostNet, Counter to Count orders, please allow 1 extra delivery day for outlying areas     

Please take note, all orders are shipped once weekly.

 

Return Address:

 

Please email us before retuning any item and ensure your returned item is in the same packaging as delivered.

The address to return items to is:

P.O. Box 528

Kliprivier

1871

 

Email address: rep.equesta@yahoo.co.za

 

Across Border Orders
Due to delays in postage/courier services, items displayed on this website will not be available to customers across the border of South Africa.

 

Compliments and complaints

Please send all complements and / or complaints to rep.equesta@yahoo.co.za. Any complains will be dealt with in a confidential manner and within a period of 7 working days.

 

Security

The Equesta Website makes use of security measures to protect customers from any loss of information under our control. All data is protected using the most advanced methods available to Equesta and no personal or payment details are stored online.

 

Privacy Statement

Equesta is committed to maintaining customer privacy and will do its utmost best to ensure your privacy is secure and maintained.
Our newsletter requires you to provide your name and email address. To stop receiving email newsletters, simply choose to unsubscribe and you will be removed from the mailing list.

 

Listing of Shows and Equine Events

If you have an event or show you would like highlighted on our site or calendar, please email rep.equesta@yahoo.co.za with the details of the event.

 *  Equesta endeavors not to affect any statutory rights of its customers.